Ford has launched a new smart assistant. It uses artificial intelligence (AI). This helps owners of commercial vehicle fleets. It improves vehicle management. It also lowers running costs.
Ford revealed the new Ford Pro AI assistant. This happened at the Work Truck Week show. It was in Indianapolis, USA. It is now available to telematics service subscribers. This is part of the Ford Pro platform in the United States.
Analyzing Millions of Data Points
The new system analyzes millions of data points. These points come from the vehicles. It gives fleet managers accurate information. This includes vehicle performance. It also shows driver behavior. It tracks fuel use, seatbelt use, and vehicle health.
The AI assistant can also give companies data. This data shows vehicle downtime. It highlights speeding events. It also shows acceleration patterns. This helps companies improve efficiency. It reduces expenses.
Not Just a Chatbot
Ford says the system is not just a chatbot. It is an advanced analysis platform. It uses Google Cloud. It uses AI agents to process data. Ford says using customer fleet data helps reduce AI errors. These errors are called "digital hallucinations." The analysis is based on real operating data.
A Profitable Sector for Ford
The "Ford Pro" sector is very profitable. It made about $66.3 billion in revenue in 2025. Net profit was $6.8 billion. This is according to company results.
Paid subscriptions for the sector's software services grew by 30%. This shows car companies are earning more from digital services.
AI Assistant for Passenger Cars Too
Ford also announced something at CES 2026. They are working on an AI assistant for car owners. This will be for passenger cars and trucks. It will first appear in the company's smartphone app. Then it will be added to vehicles by 2027.
Warnings About AI's Impact on Jobs
Ford is using AI more. However, CEO Jim Farley warns about jobs. He said AI might reduce office jobs in the future.
Farley predicted last year that AI could cut office jobs in the US in half. But the need for tech workers and support systems will grow.